Terms and Conditions

Salt Secret
Effective Date: August 12, 2025
Last Updated: August 12, 2025

1. Acceptance of Terms

By accessing, browsing, or using the Salt Secret website located at https://saltsecret.ca/ (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree with these Terms, please do not use our Website or services.

2. About Salt Secret

Salt Secret is operated by Salt Secret Waterloo, a company specializing in Himalayan salt therapy and holistic wellness services. We are the newest Himalayan salt spa in the Waterloo Region, having opened in April 2024.

Contact Information:

  • Address: 55 Erb St E, Unit 113, Lower Level, Waterloo, ON N2J 1L7, Canada
  • Phone: 519-572-5595 (DM/Text)
  • Alternative Phone: 519-725-595
  • Instagram: @saltsecret.waterloo

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to make purchases on our Website. By using our services, you represent and warrant that you meet this age requirement.

3.2 Account Information

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your login credentials confidential
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

4.2 Pricing

  • All prices are displayed in Canadian Dollars (CAD)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order confirmation
  • All applicable taxes will be added at checkout

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

5. Orders and Payment

5.1 Order Process

  • Orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

5.2 Payment Terms

  • Payment is required at the time of order
  • We accept major credit cards and other payment methods as displayed
  • You authorize us to charge your payment method for the total amount
  • You are responsible for ensuring your payment information is current and valid

5.3 Order Modifications and Cancellations

  • Orders may be modified or cancelled within [X] hours of placement
  • Once an order has shipped, it cannot be cancelled
  • Contact customer service for modification requests

6. Shipping and Delivery

6.1 Shipping Policy

  • We ship within Canada to the provinces and territories we service
  • Shipping costs are calculated at checkout based on destination and order size
  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers to you upon delivery to the carrier

6.2 Delivery

  • Signature may be required for delivery
  • You are responsible for providing accurate delivery information
  • We are not liable for delays caused by incorrect addresses or unavailability to receive delivery

7. Returns and Refunds

7.1 Return Policy

  • Products may be returned within [X] days of delivery
  • Items must be in original condition and packaging
  • Perishable items and opened products may not be returnable
  • Return shipping costs are the responsibility of the customer unless the return is due to our error

7.2 Refund Process

  • Refunds will be processed to the original payment method
  • Processing time is typically [X] business days after we receive the returned item
  • Original shipping charges are non-refundable unless the return is due to our error

8. Intellectual Property

8.1 Website Content

All content on our Website, including text, graphics, logos, images, and software, is the property of Salt Secret or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes.

8.3 Prohibited Uses

You may not:

  • Copy, modify, distribute, or reproduce any content without permission
  • Use our trademarks or trade names without authorization
  • Reverse engineer or attempt to extract source code
  • Use the Website for any illegal or unauthorized purpose

9. User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Interfere with the Website’s operation or security
  • Attempt to gain unauthorized access to any systems
  • Use automated systems to access the Website without permission

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our Website, you consent to our data practices as described in our Privacy Policy.

11. Food Safety and Allergens

11.1 Product Information

  • We provide ingredient and allergen information to the best of our ability
  • You are responsible for reading all product labels and descriptions
  • Consult healthcare providers if you have specific dietary concerns or allergies

11.2 Disclaimer

While we take care to provide accurate information, we cannot guarantee that products are free from allergens or suitable for specific dietary requirements.

12. Disclaimers and Limitation of Liability

12.1 Website Disclaimer

THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALT SECRET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR PRODUCTS.

12.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our Website shall not exceed the amount you paid for products in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Salt Secret, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Website, violation of these Terms, or infringement of any rights of another.

14. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

15.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to seek a resolution. We are committed to resolving disputes fairly and efficiently.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Salt Secret regarding your use of the Website.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Salt Secret

  • Phone: 519-572-5595 (DM/Text)
  • Alternative Phone: 519-725-595
  • Address: 55 Erb St E, Unit 113, Lower Level, Waterloo, ON N2J 1L7, Canada
  • Website: https://saltsecret.ca/
  • Instagram: @saltsecret.waterloo

20. Acknowledgment

By using our Website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.